The Scandal of Healthcare:: Nurses, Waste & Customer Service Colin Baird

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Published: March 3rd 2015

Kindle Edition

57 pages


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The Scandal of Healthcare:: Nurses, Waste & Customer Service  by  Colin Baird

The Scandal of Healthcare:: Nurses, Waste & Customer Service by Colin Baird
March 3rd 2015 | Kindle Edition | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 57 pages | ISBN: | 7.19 Mb

HOW HEALTHCARE IS HARMING NURSES AND DRIVING UP COSTS!“On average, a nurse experiences 6.5 process failures every eight hours. Associated costs range broadly and are factor dependent… [but for] a typical patient census of just 70 percent,MoreHOW HEALTHCARE IS HARMING NURSES AND DRIVING UP COSTS!“On average, a nurse experiences 6.5 process failures every eight hours.

Associated costs range broadly and are factor dependent… [but for] a typical patient census of just 70 percent, nationwide, US Hospitals waste more than $45 billion each year to lost productivity.”-The Scandal of Healthcare: Nurses, Waste and Customer ServiceOver the last decade, healthcare veterans Colin Baird and David Sundahl have spent thousands of hours working with nurses. Their research has led them to the inescapable conclusion that the key to solving healthcare’s problems lies in better working conditions for nurses.Nurses are five times as likely as workers in other industries to be dissatisfied at work.

This means nurses are leaving the profession. Consequently the US spends “$9.5 billion each year to fund the high cost of nursing turnover that the current system creates--enough to fully fund the U.S. Department of Commerce for a year!”Today’s nurse is constantly in motion, trying to make sure bad things don’t happen to patients—or themselves. Recent reports about the rate of injury to nurses are the tip of the iceberg.

An average nurse has only 16 minutes per hour of face-to-face time to care for six or more patients. The frenetic pace of work, along with the operational chaos of a modern hospital, are the principal causes of the US healthcare industry’s lackluster quality and financial performance.The overburden nurses experience is bad for them and worse for patients. Quality outcomes for patients in hospitals and clinics is principally determined by how well nurses are able to coordinate their care.

Baird and Sundahl show how, by treating nurses like customers, healthcare delivery organizations can start to overcome these deficits now.



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